Privacy Policy


The Friends of Ashford Borough Citizens Advice is committed to protecting your privacy and data. We will use any information that we collect about you in accordance with the General Data Protection Regulation 2018 and the Privacy and Electronic Communications Regulations 2003.


The Friends of Ashford Citizens Advice Bureau is an independent charity registration number 1096817, established in 2003, to provide :-

“Fund raising activities to enable us to make grants for products or services to support the work of Ashford Borough Citizens Advice.”

We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect. This privacy policy sets out the ways in which we use your data and how you can hold us accountable for that.



Cookies are text files placed on your computer. For further information on Cookies, see

This website uses Google Analytics to help analyze how users use the site. Google Analytics use Cookies to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google and sometimes other vendors. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity for us.

For further information on Google Analytics use of Cookies, see

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. The Google Analytics do not associate your IP address with any other data held by them. Neither we nor Google Analytics will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifying information from any source unless you explicitly submit that information via a fill-in form on our website.


You have the ability to accept or decline cookies by modifying the settings on your browser.


If you use any contact form on our website, we collect the data entered, including

  • Your name
  • Your email address
  • Any form-specific information, e.g. volunteering tasks you may be interested in. number of tickets required for event

Any data supplied by using a contact form is used to respond to your enquiry.

We retain this data for three years, then delete it.


We will not share any of your personal details with any other third parties without your agreement, unless required by law. (for instance, if a safeguarding issue arises). Your personal data is never sold on to any other agencies or companies.

Our website may contain links to and from the websites of other organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly. 


Please contact us if you have any questions about this policy, or wish to be removed from any communications or data processing activities

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